We want you to be delighted with your gifting. This policy explains how refunds, replacements and returns are handled.
Because many of our hampers are curated, personalised and made to order, they generally cannot be cancelled, returned or refunded once production has begun, except where the item is damaged or defective.
If your order arrives damaged, or is not what was confirmed, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or a suitable resolution as quickly as possible.
Hampers containing food, sweets or other perishable items cannot be returned for hygiene and safety reasons, unless they arrive damaged or spoiled.
Cancellation of a confirmed order may be possible before production or personalisation has begun. Any advance paid may be adjusted or refunded in line with the stage of your order, as agreed at the time.
To raise a refund, replacement or cancellation request, email contact@thegiftingrush.com or call +91 91373 06796 with your order reference and details.
